Conflict Management

ABOUT THIS COURSE

Conflict Management

shutterstock_147373805

 

Conflict may be defined as a struggle or disagreement between people with opposing needs, ideas, beliefs, values or goals.

Relationships between employees and customers is vitally important to any business.   Whether it be customer complaints or staff disputes, protecting the reputation and band image or maintaining a harmonious and efficient working environment, conflict can not be left unchecked or unresolved.  Conflict management is about taking simple steps to prevent and reduce conflict and risk to all parties as well as developing positive relationships and interactions.  Identifying positive alternatives to physical intervention is key to preventing a situation spiraling out of control

A badly managed customer complaint can have a devastating effect on a business when captured and distributed on Social Media and influential websites such as Trip Advisor.com.  Equally the impact of a delayed important contractual project  due to team personality conflict can have commercial ramifications beyond the project team members.

EQUIPP has a particular Conflict Management Training (confrontation) Course to help companies stop the escalation of conflict involving  customers & staff and staff on staff scenarios.

We are EQUIPPed to help clients identify, evaluate and mitigate operational risks such as conflict in the work place to an international best practice standard.

  • Conflict Management +
    • Course Objectives and Assessment criteria
    • Principles of conflict management
    • Communication
    • Human Responses in conflict situations
    • Assessing and reducing the risk in conflict situations
    • De-escalating conflict in emotive situations
    • Good Practice following conflict situations
    • Exam

Course Attendence:
  • Candidates will receive joining instructions via email to the email address provided on the booking form.
  • It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate.
  • If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact EQUIPP’s training department to arrange for them to be reissued.
  • Failure to attend the course will result in 100% cancellation fee.
  • EQUIPP will send all correspondence primarily via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
  • It may be necessary, for reasons beyond the control of EQUIPP to change the timing of the programme, the venue or the tutor.

For payment and refund terms and conditions see PAYMENT POLICY for details from the Home page or link from here (payment policy)